The A-Z of applied quality for clinical managers in hospitals

Accidents advertising for staff advocacy allocation of staff assurance - quality audit audit - clinical audit - education budgets burnout committees community health council complaints computers conflict contacts continuing education control - quality of equipment control - quality of staff counselling credit decisions delegation disobedience educating for quality education in clinical areas ego massage equipment ethics excellence excuses fairness feedback firing people focus freelance consultants going green honeymoon period humour integrity inventory job descriptions job share keeping in touch leadership leadership styles lists man from Mars management accountant managers measuring - quality measuring - performance meetings mistakes monitoring morale motivation negotiation objectives - team outside view pets phone calls picture power pillows promises public relations quality quality circles recruiting staff reports representatives - commercial representatives - unions and staff associations resistance resource management rewards selecting tools for quality measurement senior cover services simplification skill mix staff mix staff shortage stale managers standards stopping things student nurses success teachers temporary closures testing - equipment total quality management unity valuables values vision welcome whistle blowing workforce planning x and y theory zizz.