The FAA Health Awareness Program: Results of the 1998 Customer Service Assessment Survey

Abstract : This report presents the results of an agency-wide survey of employee health and wellness to determine workforce involvement in and satisfaction with the Federal Aviation Administration's Health Awareness Program (HAP). Surveys were received from 3,262 employees, representing a 45% response rate. Results indicated that about half the workforce had heard about HAP and that about half the workforce had participated in one or more HAP events (even if they did not realize that the event was HAP-sponsored). In terms of attendance, the most popular HAP information programs were health fairs, health awareness lectures, and stress management awareness programs. Likewise, annual flu shots, cholesterol screening, blood chemistry screening, and blood pressure screening were the most popular HAP service programs. Analyses found a consistent relationship between HAP participation and employee exercise rates, involvement in healthy lifestyle behaviors, and overall wellness. These findings may have been influenced to some extent by respondent characteristics, which were somewhat disproportionately over age 45, female, and managerial. However, the respondents' backgrounds matched previous study results, indicating that Federal Aviation Administration respondents accurately represent the FLAP customer base -- that segment of the workforce most interested in health and wellness.