Kazakhstan Perspectives on ERP System Implementation

The main purpose of this study is to explore what are the critical factors in implementing enterprise resources planning(ERP) system in the Republic of Kazakhstan. Theses critical factors are expected to be utilized in design and implementation of ERP systems in Kazakhstan. The survey has been conducted by distribution of questionnaires focusing on local companies. The respondents were two groups, group A being professionals and managers while group B being end users. It has been found that most of the respondents are aware of the ERP system while their companies were implementing or had implemented the ERP system. Based on the results of the study it is noted that despite some difficulties in identifying right target for the survey overall positive impression was observed, as most projects were implemented successfully. The research has limitations as the sample size is only 100 respondents, not randomly selected, and questionnaires were sent by email to people chosen by the convenience. Thus this factor might have affected a lot to generalize the findings of this study. This study concludes that the ERP system is becoming widespread in Kazakhstan although mainly among large companies, and there are some constraints for the wide implementation of the system such as the cost, lack of commitment from whole organization, education and training and on the perception of implementing ERP as a whole.