A comprehensive model for supply chain performance measurement: Application in the coal beneficiation plant of steel manufacturing company

Companies are looking for a single solution or a set of matrices that they can apply to measure their supply chain performance but literature reveals that such a single solution does not exist. An important component in supply chain design and analysis is the establishment of an appropriate performance measurement and evaluation system. An effective supply chain performance measurement system must align with a company's own supply chain processes. In this paper, a comprehensive supply chain performance measurement and evaluation (CSCPME) methodology based on the study of several established performance measurement models is developed. The critical performance measures reflect the five specific criteria, viz. effectiveness, efficiency, quality, productivity, and profitability. The proposed CSCPME is applied to a real case study for one of its performance measure (effectiveness) evaluation. The developed CSCPME methodology may provide a framework for companies to build their in-house supply chain performance measurement systems.