CAPM Patient Satisfaction Survey

As part of the ISO 15189 certification preparation, the toxicology and pharmacology laboratory of the Poison Control and Pharmacovigilance Center of Morocco(CAPM) Satisfaction Survey for Patients Requesting Analyzes. The chosen tool was a questionnaire using 11 closed questions and 1 open. The survey was conducted on patients who performed the toxicology and pharmacology analyzes during the period January 01, 2016 to August 31, 2016.The results obtained have made it possible to evaluate the perception of the quality of the service rendered by the laboratory to these patients.