Quality performance in human services : leadership, values, and vision

The cornerstone of truly effective and responsive human services is quality -- quality that stems from dynamic leadership and a focus on personal outcomes. This forward-thinking book shows how it's done by presenting a leadership model that is person centered, performance driven, and, best of all, achievable. The authors -- leaders in disability services and business management -- offer practical tips for boosting quality levels in any workplace. Convenient summary checklists and ready-to-use exercises help service providers, administrators, and staff training specialists work through contemporary challenges in the fields of social work, special education, and mental health. Promoting effective leadership by example, this essential guide provides a new framework for leading and managing human services organizations.