The Complaints of Patients or their Relatives about Emergency Department services in the Al-Basrah Teaching Hospital

Introduction: Hellman explained that complaints inevitable because doctors and patients, even if theycome from the same cultural background, view ill health in very different ways, and patient complaintscontinue to be mentioned in people talk, media in addition to tribal councils, the aim of this study wasto evaluate the complaints of patients or their relatives towards the services in emergency departmentin the Al-Basrah Teaching hospital.Material and Methods: This was a retrospective study done by studying all written applicationcomplaints reported to the emergency department of the Al-Basrah Teaching hospital in the south ofIraq, over a two-year period from February 2018 to February 2020. All available data, including age,gender and job of the complainants, who reported the complaint, time and reason for admission to theemergency department, the cause of dissatisfaction, against whom was the claim, where and when thecomplaints were received, what was the type of action or response undertaken and the opinion of thestaff were evaluated and analyzedConclusion: Most of the complaints were avoidable and most of the cases were simple.