Telemedicine in the Northern Territory: An assessment of patient perceptions in the preoperative anaesthetic clinic

OBJECTIVE: We investigated patient perceptions of a virtual preoperative anaesthesia evaluation clinic linking Royal Darwin Hospital to Katherine Hospital. DESIGN: Descriptive study, cross-sectional survey. SETTING: Regional and rural areas of Northern Territory, Australia. PARTICIPANTS: Sample includes 27 respondents, five Indigenous, 18 non-Indigenous and four unknown. INTERVENTIONS: Introduction of a preoperative anaesthesia evaluation clinic. MAIN OUTCOME MEASURES: We designed a 10-item, 5-point Likert scale questionnaire assessing patient perceptions in four domains: (i) technical quality; (ii) perceived efficacy; (iii) affective patient experience; and (iv) patient preference. Qualitative responses are also reported. RESULTS: Twenty-seven out of 35 patients (77%) completed the questionnaire. Ninety-eight per cent were in positive agreement on technical quality with a mean score of 1.35 (SD: 0.53); Ninety-five per cent on perceived efficacy, 1.35 (SD: 0.65); Eighty-four per cent in negative agreement on affective patient experience (negative perception item), 4.19 (SD: 1.07); Eighty-one per cent in negative agreement on patient preference (negative perception item), 4.23 (SD: 1.14). There were no significant differences in the answers between Indigenous (five patients) and non-Indigenous patients (18 patients). CONCLUSION: Our study confirms the acceptability of telemedicine in the remote assessment of preoperative patients in the Northern Territory, with positive perceptions in all four domains.