Alignment of business in robotic process automation
2019
Purpose
This paper aims to find out how business aligns with robotic process automation (RPA) and whether the alignment has the same factors as for IT–business alignment.
Design/Methodology/Approach
Condition configurations for positive and negative impact for business alignment with RPA.
Findings
The positive and negative configurations that possibly impact business alignment with RPA.
Research limitations/implications
There are some human instincts during conditions dichotomization and limited number of cases.
Practical implications
The findings can be used to guide practice application in real industry.
Originality/value
This paper adopted crisp-set qualitative comparative analysis to find condition configurations for alignment of business and RPA for more generalization.
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Citations
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